Customer satisfaction is the foundation of ATI Ambulance. Customer satisfaction is delivering the highest quality of transportation services and working aggressively to continuously improve our customers’ expectations.
There are true challenges facing us in the healthcare industry. While more Americans will receive better healthcare coverage, it will be the healthcare providers that will have to adapt and navigate thru rising healthcare costs coupled with reduced reimbursement. In order to continue to be leaders in the transportation industry, ATI Ambulance places a strong emphasis on aligning our cultural vision and practices with those of our healthcare partners. We align our industries’ best practices with innovative methods and state-of-the-art technology to continuously improve patient and customer experiences.
In conducting focus groups and face-to-face interviews with our healthcare partners, ATI has been able to identify 5 key indicators that determine overall customer satisfaction with our services:
- Delivering quick and accurate response times;
- Courtesy and professionalism of our employees;
- Appearance and condition of ambulance and equipment being utilized by crew;
- Ability to integrate into the hospital community; and
- Being responsive and adaptive to the changing needs in the hospital setting.
ATI Ambulance is committed to exceeding your transportation expectations.
ATI Ambulance plans, develops, and implements quality improvement initiatives. We perform quality improvement studies ranging from review of every Critical Care transport to basic documentation analysis. Additionally, ATI develops customized studies to assist allied health partners investigating specific key metrics and performance indicators.
ATI Ambulance facilitates and designs quality improvement monitors with input from representatives of other private ambulance providers and hospitals in the greater Chicago EMS systems. These monitors provide opportunities for continuous areas of improvement in patient care and overall enable private ambulance providers to expand their scope of practice to the communities in which they serve.